Privacy Policy

Centeractive AG: 2018

The protection of individuals’ privacy is of crucial importance to us. Therefore we have created the following policy to provide information detailing the measures we are taking to ensure that any information shared with us remains private and confidential. By using this site, you agree to these conditions. You will be notified of any changes to the policy.

General use of website

Any personally identifiable information collected from our users on our website, will be used to contact you about products or services which may be of interest to you. This will only be stored after you have given us permission to do so. This may be in the form of registering for a trial license or purchasing a product, etc.

No information about you or your company will be given to unaffiliated third parties, except as necessary to administer the communications we offer and as permitted by law. A third party service provider may be used for communications; that company is prohibited from using our users’ personally identifiable information for any other purpose. Employees of centeractive ag, contractors and resellers have a legal obligation to observe your right to privacy and confidentiality. We will not share any personally identifiable information you provide with other third parties without your approval, or unless we are required to do so by law.

Information collected online

Social media communication and forums

If you follow us on social media services (e.g. Facebook, Twitter) or use our forums, we may use the information provided to customize our communications to you.

Email addresses (please also see “opt-out option”)

Email addresses will be stored in order for us to process your enquiries, send newsletters, and inform you about special deals, products and services. If necessary, service-related (non-promotional) information will also be forwarded to you.

IP addresses

IP addresses are used to collect information about use of the website and help with problem diagnosis. Email addresses will not be obtained from the IP address – only directly from yourself.


Cookies are sometimes used to automatically gather and process information for record-keeping purposes. We do not use cookies to gather or transmit any personally identifiable information about you.

Log Files

As with most websites, certain information is gathered automatically and stored in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. This information, which does not identify individual users, is used to: analyze trends, identify defects, administer the site, track users’ movements around the site and gather demographic information about our user base. IP addresses may be tied to personally identifiable information. We use a third-party tracking service that may use cookies, log files, or other technologies to track non-personally identifiable information about visitors to our site in the aggregate.


The necessary information required for placing an order (name, email, postal address and payment information e.g. credit card details) will be primarily used for billing purposes and to fulfill your order or if we should need to contact you regarding problems with your order. It is possible that we may contact you about the product purchased or related products, including information regarding subscription renewal. Please also refer to the privacy policy of our eCommerce partner Avangate that is linked on the bottom of all web pages relating to orders.

Data protection

Centeractive uses the latest data security technology (e.g. firewalls, password protection, intrusion monitoring, encryption) to ensure the utmost confidentiality of all data collected.


Should we conduct a survey, we would first request your permission to include any information you would be willing to provide. Permission to withdraw would always be possible.

Opt-out option

We value your privacy and you can opt-out of receiving communications from centeractive ag at any time.You only need to e-mail us to have your name and details removed from our e-mail list or registration database. Please allow 7 business days for the removal to be processed.

Contact us

If you have any questions or suggestions regarding this privacy statement, please feel free to contact us.